WHO’s Knowledge Portal

The KAP was first launched in 2018 as a knowledge sharing and community platform for multi-stakeholder collaboration. By 2022, the portal’s design, user-experience and technology had become outdated and presented multiple challenges to site users and the admin team at the WHO GCM/NCD. Nirvana Canada was tasked to help conceptualize, plan, design and implement the complete redesign and relaunch of the KAP, ensuring up-to-date data page technology, security and privacy standards, and a modern, user-friendly design to re-engage portal users and GCM Participants.

Research and discovery for this project started with a detailed assessment of development needs and implementation plans with the client, who presented a draft development and engagement strategy for the KAP relaunch.

For the new portal design, page navigation and updated knowledge taxonomy, multiple rounds of user-testing helped fine tune key elements of the new portal. This helped validate design and UI elements, and led to implementing a substantially streamlined navigation and knowledge taxonomy.

Our development team worked to build this platform using HTML 5, Drupal, CSS3 and JAVASCRIPT. We worked with the pre-established data base built primarily in Drupal. Based on the information gathered during the discovery phase, our team created a custom website design that aligned with the customer’s needs. We used industry standard practices, ensuring responsive, cross-browser compatibility and optimal performance.

Since the platform offers user registration and hosts multiple resources from the client and partners, we ensured highest privacy and data security standards. This includes manual user verification by admins, as well as automated steps with integrated captcha and two-factor authentication.